Question 1

How does a mobile vet visit work?

Accepted Answer

You book a time slot, tell us about your pet, and a registered vet arrives at your door with everything they need. They'll examine your pet, discuss concerns, and handle vaccines or basic procedures right there — no car ride, no clinic waiting room.

Question 2

What is online consult?

Accepted Answer

A scheduled chat consultation with a vet when you're not sure if something needs urgent attention. It suits selected concerns, follow-ups and general guidance — late-night worries, dietary questions or behavioural concerns — but it cannot always replace a physical examination. If the vet decides your pet needs a hands-on exam, diagnostic testing or treatment, they'll recommend a mobile visit or refer you to an appropriate veterinary facility.

Question 3

Which areas in Johannesburg do you cover?

Accepted Answer

We currently serve most of the greater Johannesburg area. When you book, you'll see if your address falls within our coverage. A travel fee applies to every home visit and is charged separately from the consultation — it's calculated from your address, charged once per visit rather than per pet, and always shown up front before you confirm.

Question 4

How does the Health Score work?

Accepted Answer

After every visit, your vet assigns a 0-100 score based on weight, coat condition, energy levels, vaccination status and overall wellbeing. It updates in your app so you can track trends and spot changes early.

Question 5

Do you handle emergencies?

Accepted Answer

GoVet's online service is not a replacement for emergency veterinary treatment. For breathing difficulties, uncontrolled bleeding, seizures, severe trauma, collapse or another life-threatening condition, contact the nearest emergency veterinary hospital immediately. We can help with follow-up care after emergency treatment.

Question 6

Can you do vaccinations at home?

Accepted Answer

Yes — annual boosters, rabies, and puppy/kitten courses are all done at home. Every jab is recorded to your pet's digital vaccination record.

Question 7

What if my pet needs surgery or bloodwork?

Accepted Answer

Basic bloodwork and diagnostics can be done on the visit. For surgery, imaging, or overnight care, your vet will refer you to a trusted local partner clinic and share the notes so nothing gets repeated.

Question 8

How do I pay?

Accepted Answer

Payment is by card in the app — no cash on the doorstep. Your appointment is confirmed once checkout is completed, and anything added during the visit, such as medication, is invoiced afterwards. Every visit generates a digital invoice for pet medical aid claims. Cancellations and refunds are set out in our Terms.

The stuff pet parents ask.

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